Q: What can I send in?
A: You can mail us any material containing gold, silver, platinum or palladium. That includes but is not limited to Crowns, Bridges, PFMs, PFGs, Inlays, Caps, Gold Partials. All material accepted with or without bone or porcelain. If you’re not sure of something, either mail it to us and let our experts make the determination or give us a call and we may be able to help you over the phone.
Q: If I’m unhappy with my offer, will it cost me anything to get my material back?
A: Absolutely not. If you decline our offer we’ll return your item(s) to you free of charge without any hassle. This is a zero-risk, complimentary process.
Q: What if my material does not fit in the Safepak?
A: We are equipped to handle all shipments regardless of size. You can use the provided label on a box of your own choice. Or you can contact us either by phone at 1-866-300-9889 or email and we’ll help you make the necessary arrangements.
Q: Can I mail my material in my own packaging?
A: Yes. Don’t forget to include your return information and address. You can ship your material to us at:
CJ Environmental, Inc.
15 Dan Road
Canton, MA 02021
Q: How do I know my material is safe and secure? What about when it gets to your facility?
A: All Safepaks mailers are automatically insured up to $1,000.00 USD (or up to $100,000.00 USD if alternate arrangements were made prior to shipping). The Safepak was designed specifically to keep your material secure throughout the shipping process and you can track your shipment online or via USPS through every step of the process. When your shipment arrives at our facility it is under surveillance by closed-circuit security cameras.
Q: Is it safe to ship dental scrap safe?
A: The Safepak was designed specifically to ship dental scrap. All of the material has been approved for shipping by OSHA, DHS and the EPA.
Q: Do you buy Partials?
A: The only time we buy partials is if they are visibly gold. These partials are usually old (manufactured 20-30 years ago). Otherwise no, we do not buy silver colored partials. They do not contain precious metal.
Q: Do you buy Amalgam?
A: No, although it contains silver, it also contains mercury and is considered a hazardous waste.
Q: My material are soaking in liquid what should I do?
A: After you receive your Safepak, remove the dental scrap from the liquid and place the scrap in the provided plastic bag before shipping. Please do not ship with the liquid to avoid leaking and damaging the packaging. This will nullify the insurance.
Q: How do I know what my material is worth?
A: The only way to know the precise value of your material is to send it in and have it appraised. Dental Scrap can be worth as much at $1,000/ oz. It all depends on the quality and volume of precious metals contained in your shipment.
Q: Can you mail me a container so I can have something to store my dental scrap in while I’m collecting it?
A: Absolutely. If you need a container for collecting dental scrap, email us or call us directly at 1-866-300-9889 and we’ll be happy to ship you one out at no cost.